JPS Committed To Keeping Customers Happy

JPS Committed To Keeping Customers Happy

Based on a decades-old value chain, the Jamaica Public Service (JPS), until recent years, only sold kilowatt hours to Jamaican residential and commercial customers who were passive users of energy. Generally, customers were not concerned with how energy was generated or the consequence of their consumption. But "the times they are a-changing".

A mix of environmental concerns, rising fuel costs and technological advancements leading to consumer involvement is ushering in an inevitable end to the local energy ecosystem as we know it.

The national imperative to reduce greenhouse gas emissions as a means of avoiding dangerous climate change has generated a 'buzz' among Jamaicans about the need for cleaner energy. Energy production and use represents the largest source of greenhouse gas emissions worldwide and is a major contributor to same in Jamaica.

In response, the JPS-led Energy Revolution has begun work to champion the clean-energy cause by adding renewable generation to our supply mix through partners such as Wigton, BMR, and Content/WRB.

This supports the Government of Jamaica's initiative, under the National Energy Policy, which seeks to reduce the country's carbon footprint and create a more stable grid by achieving 30 per cent renewables by 2030.

The long-term benefit: not only will this contribute to climate-change mitigation, but it will create price stability and eventually reduce energy costs by limiting our dependence on imported fuel. Customers have long bemoaned the need for low-cost energy as rising costs consume business profit margins at a high of 20 per cent or more, and burden the purse of residential customers.

These factors have created an unprecedented interest in energy management and consumption practices among customers. Today's price-sensitive and environmentally conscious customer is plugged into the energy business in a new way.